Customer Service

Shipping & Delivery
For custom order items, please allow 25-30 days for production and delivery. We care about what we produce, so we take extra time in our production to bring you the absolute best quality in craftsmanship. All domestic orders are ship via USPS by default.
Privacy & Security
We take our customers' privacy very very seriously. Please review our privacy policy here.
Returns & Replacements
Custom made-to-order leather cases are not returnable. We want to provide the highest customer satisfaction possible. If for any reason you are not happy with your purchase, please contact us and let us know, we will review your return request and issue a return merchandise authorization (RMA) number before you can return the item to us for refund or credit. Please email your return request to support@storyleather.com. Please find additional details here.
Ordering
Our web site is divided into "In-Stock" items in which you can purchase for immediate delivery, and "Custom Order" which would normally take up to 30 days to deliver. Custom orders take a long time to build because we want to make sure we build it right, we want to make sure it is absolutely perfect for you. You can place your order, but selecting the required leather options and additional hardware options and use our secure checkout to process your order. Browse our in-stock items here. For custom orders, please click here.
Payment, Pricing & Promotions
We accept Visa, Mastercard, American Express, and Paypal payment methods. If you have a promo code, please enter the code upon checkout.
Viewing Orders
To view your orders, please click on My Account and login to review your account information and order history.
Updating Account Information
To update your account information, please click on My Account and login to review and make changes to your account information.
Are the products manufactured in USA?
Most of our products are designed in the USA and are manufactured in Asia.
Will I receive a tracking number or order confirmation?
Yes, you will receive both. First, you will receive an order confirmation immediately after your order is placed. Please note that US customers who choose Standard shipping via USPS do not receive point-to-point tracking information.
When/how can I reach customer service?
Best way to contact us is support@storyleather.com, or you can also contact us toll-free (800) 539-1688.
Do you charge tax?
Yes. We charge tax to all orders shipping within California. We do not charge tax on all orders shipped outside of California.
Why are your products so expensive?
At StoryLeather.com we believe in product quality. Our products carry a higher price tag because we believe we are producing a premium quality product. Every single one of our product is made to order, and they are all handmade by leather artisans, not machines. We believe in offering customers an one-of-a-kind experience with our products, and we are sure you will feel the same way once you receive one of our product.
Can you make a case for my iPod, my Lytro camera, my GPS unit?
If you are looking to make a holster or a pouch for your device, the answer would usually be YES. The only exception to this rule is if you need a leather case in which you would be using the device with the case in place. Normally, under those circumstances, we would have to check what type of device we are building the case for, and if it's a device that we have access to, we should be able to do it. Please contact us and ask, we will let you know!
Do you ship International?
Yes, we do. StoryLeather has full discretion on shipping carrier of choice for International delivery. However, we ship International via USPS International and Fedex Priority. But customer has the option of designating a carrier of choice, and pay for the additional shipping fee on top of the flate rate charge. Customers are responsible for all, if any, customs and duties that may be levied on the item by their respective country. StoryLeather is not responsible or liable for any customs and duties charges. Please allow 2-4 weeks for the delivery of goods when shipping via USPS Priority Mail International. A refund or credit will not be given for shipments delayed due to incorrect address or to the unavailability or refusal of a person to accept delivery or sign for the package or due to any other causes.
Warranty Policy
Our products are made to ensure satisfaction and quality throughout the natural life of the product. It warrants to the original purchaser that the products will be free from defects in material and workmanship for a period of 6 months from the date of the purchase. Under no circumstances, the warranty will apply after this time. This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs.

This warranty does not cover any consequential damage to a person or property other than the product purchased. This guarantee will begin from the date the product is received and will only run for the same model originally purchased. To apply for this benefit you should contact StoryLeather.com Customer Support at 1.800.539.1688, or send an e-mail to support@storyleather.com for additional details. An order number and an invoice number must be present to file a warranty claim.
My item is shown as delivered, but I did not receive it, what can I do?
In the event a customers tracking number states delivery was made to the customers address, Story Leather does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company for assistance, you may also want to try the following:
1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
4. Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
5. Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
6. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
7. Try to contact the Carrier again. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number available)
I entered the wrong ship to address, what can I do?
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will notify you of re-shipment.
Can I cancel my custom order after I have placed it online?
Yes, upon placing your order, if you decide you need to make a change or cancel your order, please kindly do so within 5 business days. After the 5-day grace period, your order would have been processed for production in which we would require to impose a 20% fee charge for order processing and material fee on your order. Please contact us as soon as possible if you have any questions regarding your order.
All other company, brand, product, and service names are used herein for identification purposes only and may be the trademarks, service marks, or trade names of their respective owners.
There is no affiliation or sponsorship between these other companies and StoryLeather.com unless expressly stated.