Questions

Questions

Items 21 to 28 of 28 total

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  1. What if i need something changed on my order?

    1. Because each piece is custom made to order, once you check out, we only allow for 3 days for you to make any changes, after this 3-day window period, changes cannot be made.

      Please understand that we follow this rule stringently so that we can product and deliver your goods on the promised 25-30 day production lead time schedule.


  2. I need a wallet rushed for a special occasion, can you help?

    1. We cannot rush our production time, but we'd be happy to provide you with an expedited shipping quote when your order is ready to ship.

      All of our leather goods are individually handcrafted, so we do ask for the full 25-30 day production lead time. But please feel free to contact us and speak with one of our support staff about your requirements, and we will do our best to accommodate.

  3. Do you offer warranty on your products?

    1. Yes, we do offer a 6-month warranty on any manufacturing defect. After the initial 6-month warranty, we are able to review your leather goods and provide repairs if we are able to do so upon review.

      Please note that leather goods go through wear and tear as they are go through daily usage, please understand such as we do not provide any warranty on wear and tear.

      Any leather good that is damaged due to excessive wear or abuse will not be covered by the warranty; any repairs or alterations performed by a 3rd party will void this warranty; our warranty does not cover theft, loss, abuse or accidental damage; return shipping is the responsibility of the customer.

  4. Do you ship internationally?

    1. Yes, we are happy to ship internationally, wherever USPS delivers via USPS First Class International, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs.

      *please note that we are not responsible for any additional custom fees or service charges incurred by your country or your chosen mail carrier.

  5. Can I add my name or company logo to the leather goods?

    1. For all custom made to order leather goods. You can add a name or monogram as you go through the custom designing process on our web site.

      You can choose from blind de-bossed (no color, as it would just be heat stamped on the leather good), silver or gold foil stamping. if the stamping color option is not available as a customization option, you can always note in the Special Request section as you go through the designing process.

      All in-stock ready-to-ship goods cannot be personalized at this time. We are sorry for the inconvenience.

      If you are supplying a logo for stamping on the leather goods, please make sure you logo is in black and white with no greyscale. All uploaded logo will be reviewed and confirmed with customer prior to production. If a logo is too complex or contains intricate details, we may recommend against using the said logo.

  6. How long does it take to get my custom leather goods delivered?

    1. All custom made-to-order leather goods have a 25-30 day production lead time, unless otherwise stated in the product description of the specified product.

      If you are ordering an in-stock item, they are usually shipped out in 3-5 business days.

      Please contact us if you have any questions on the whereabouts of your order at 800.539.1688

  7. How do I get in touch with your company?

    1. we can be reached at [email protected] or call 1-800-539-1688 {monday through friday 8:00 am to 5:00 pm pacific standard time}

  8. Will this Coaster key cover work with my car key?

    1. We are usually able to custom build the key cover to your car key for the most part. Upon placing your order, our team will follow up with you ask you for 2 photos of your car key (front and back). Upon receiving the photos, we will confirm if it's something we can build.

      In rare occasions , if for any reason we are unable to build key covers for your vehicle, we would contact you and inform you of such.

Items 21 to 28 of 28 total

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