Questions

Questions

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  1. What shipping methods do you offer?

    10 people already voted for this question.

    1. All available shipping methods, with stated timelines, can be found in the cart upon checkout.

      During peak seasons, expedited and rush shipping may not be available.

      Standard shipping is via United States Postal Service (USPS) First Class.

      International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. All customs and taxes applied by your country will be the sole responsibility of the buyer.

      To ensure prompt and accurate delivery of your order, we cannot change the shipping method once an order has been placed.

  2. Does this work with my car model?

    1. Since this is a custom made to order item, we will build it and size it to your specific car key.

      As you go through the design process, you will be prompted to enter the year/make/model of your car, once we have this information we would be able to determine if it's a cover that we can build for. Furthermore, we will reach out and confirm with you by requesting you to provide 2 photos of your car key to ensure proper fitting.

      Please do not hesitate to call us at 800.539.1688 if you should require any further assistance.

  3. Do the icons come in a different color or are they always Gold?

    1. The icon stamping on the front of the key cover usually matches with the personalization, or name stamping color of choice. You can choose blind de-boss (no-color), gold or silver foil stamping.

      If you would like to have them done in different colors (for example front done in gold and name stamping done in silver), you would just have to note this in the Special Request section as you go through the custom design process.

      By default the stamping of the icons would be in gold.

  4. Why are your custom orders so much more expensive than your in-stock items?

    1. This is an economy of scale question. With in-stock item, we are able to produce multiple of the same item using the same material and process, and this drastically lowers the cost of producing these items.

      Where as with custom orders, we have our team of leather artisans making just 1 case specifically for you. From the moment you place your order to us shipping your leather goods, there would have been 12-15 people involved in processing and producing your order; that's a tremendous amount of work that goes into producing one product for you.

      When you have 1000 pieces produced at 1 time, you can spread out the production cost by 1000, where as when we produce 1, the cost of making 1 would conversely be a lot higher.

      We price our in-stock goods fairly just so that customers can try out our in-stock goods at a lower price before they decide to purchase one of our custom made to order goods.

  5. Can I send you my own leather for you to produce something for me?

    1. No. We cannot accept your leather for several reasons ~ transport, liability, quality control, etc. We simply would prefer that we produce our goods with leather that we are 100% confident in working with to provide you with something we can stand behind.

  6. Can I have 2 belt loops added to the back side for added security?

    1. Yes, you can request for this in the Special Request section.

  7. Can I add my favorite sports team logo on the case?

    1. Unfortunately we would not be able to stamp copyrighted or trademarked logos, unless you have the rights, permissions, or authorizations to use the logo from the owner of the logo.

  8. Can I have this produced and delivered sooner? I need it next week.

    1. To be fair to all customers we produce our goods as they come in. However, we will do our best to meet your timeline, if you need the item slightly sooner than the 25-30 day production lead time.

      Although we cannot guarantee that you will receive your item within your specified timeline, we will however, do our best to accommodate. If you would kindly note your required delivery date in the Special Request section, we will make a note of this as we put your order into production. Again, we cannot guarantee that you will get the item in your specified timeline.

      If we cut it close to your timeline, we will reach out and offer you quotes with expedited shipping quote via FedEx, so that you can have the option of paying for Overnight or 2nd Day delivery.

  9. Can I add a card pocket inside the case?

    1. Yes, we can add a insert pocket inside the compartment behind where the phone is situated.

      Please note in the Special Request section as you go through the custom design process.

  10. Does this case have enough room to accommodate my phone with a small/minimal 3rd party case/back cover?

    1. The in-stock ready-to-ship holsters are designed to fit the phone with a slim back cover case.

      If you are looking for a case that will accommodate your phone with a bigger/thicker protective case, please use the link below to custom design your case and we will size them to fit:

      https://www.storyleather.com/smart-phone-cases/custom-made-phone-holster-cases/spring-creek-leather-belt-clip-holster.html?expand=yes

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